How clients verify
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Accepted verification methods
Clients can verify their identity using approved digital IDs (such as BankID) or through alternative in-person verification when digital identification is not available. The method offered may depend on the service being used, the client’s status, and the level of assurance required. If additional checks are needed, clients may be asked to confirm contact details or provide supporting documentation.
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Documentation and eligibility checks
In some cases, verification includes validating employment-related information (e.g., right to work, residence status, or education records) to ensure the correct support and benefits are provided. Clients may be requested to submit documents securely and within a defined timeframe. Clear naming, legibility, and up-to-date documents help avoid delays in case handling.
Security, privacy, and consent
Verification is handled with a focus on confidentiality and data minimization. Personal data is processed to confirm identity and ensure accurate service delivery, and access is restricted to authorized personnel and systems. Clients are informed about what data is used, why it is needed, and how to request corrections if information is inaccurate.
When verification is required
Verification may be requested at key moments in the client journey-such as when registering for a new service, signing an agreement, booking certain appointments, or requesting changes to existing information. The page can explain typical triggers so clients know what to expect and why the step appears.
How long it takes and what happens next
After a verification request is completed, the system may confirm the result immediately or require a short review period depending on the service flow. Outline expected timeframes, how clients will be notified of the outcome, and what next steps unlock (e.g., access to case management, ability to submit requests, or continuation of an application).
Support if verification fails or gets stuck
Provide clear guidance for common issues such as repeated errors, mismatched personal details, expired sessions, or technical interruptions. Include practical steps-retry rules, when to update contact details, how to restart the process-and where to get help (phone, chat, local office) without describing the underlying security mechanics.
Prepare before you start
Before initiating verification, clients can reduce delays by ensuring their personal details match official records (name format, current address, and contact information) and by having stable internet access. This section can include a short readiness checklist, guidance on using a private device, and tips for completing the process in one session (e.g., avoiding browser incognito modes if they interfere with redirects).
Verification for representatives and delegated access
Some clients interact with Arbetsförmedlingen through an authorised representative (e.g., guardian, trustee, or person with power of attorney). This content can explain how representation is established, what proof is required to act on someone’s behalf, and how access rights are scoped (what the representative can view or submit) to ensure clear accountability.
Accessibility and language support during verification
Clients should be able to complete verification regardless of disability or language preference. This section can describe available accessibility features (screen reader compatibility, keyboard navigation, contrast) and support options such as interpretation services, multilingual guidance, or assisted completion via customer support channels where appropriate.